We regularly collect feedback from patients to improve our service. Here is a selection of feedback and testimonials:
“ Very friendly and professional would not trust anyone else with my teeth” (Oct 2021)
“ Prompt service and very caring staff who put you at ease. Thanks so very much.” (Sep 2021)
“ Verity is truly the best dentist I’ve ever had. Your practice is always immaculately clean and well presented. Your staff are always very friendly and polite.” (Sep 2021)
“ Treatment was explained and I was dealt with patience and understanding.” (Aug 2021)
“ Everyone was so helpful professional and puts the patients at ease. Dr Lucas Gervastri excellent dentist explaining everything clearly put me at ease. Thank you all.” (Aug 2021)
“ Every time I attend the surgery all the staff are extremely professional and thorough. My own doctor verity is brilliant and always has a smile on her face. Never had any issues. Great team.” (Jul 2021)
“ Always get a pleasant friendly service” (Jul 2021)
“ An excellent and reassuring treatment; my thanks to all members of the very professional and caring team.” (Jun 2021)
“ My child was very nervous about seeing the dentist regarding her over growing tooth as the last dentist was going to inject and remove. Dr Shaw and her dental nurse were fantastic at putting her at ease. She carried out a thorough check and gave sound and coherent advice. Thank you so much.” (Jun 2021)
“ As always, excellent treatment, very thorough. All staff very welcoming and friendly. Very COVID safe too.” (May 2021)
“ Very safe and organised (Covid). All staff very friendly and helpful but remaining professional.” (May 2021)
“ Made to feel relaxed informed of all that was happening and treatment very good” (Apr 2021)
“ The service was excellent from start to finish. I felt very relaxed throughout. Everything was explained to me and all my options were given. There was no pressure to make decisions and having the treatment plan emailed to you is a wonderful idea as it gives you time to think about and discuss, at home, all avenues. Thank You” (Apr 2021)
“ Very helpful staff. Went out of their way to help me. Very impressed with the covid protection at the practice as well! I feel very safe.” (Mar 2021)
“ Really good and friendly service. Keep up the good work” (Mar 2021)
“ All staff are friendly, professional and supportive. Appointments are never rushed and options are clearly discussed and I always feel that I am in very good hands.” (Mar 2021)
“ Professional as ever – despite COVID challenges- great dentist” (Feb 2021)
“ There was space in the car park. I was seen on time. Staff undertook their Coronavirus responsibilities seriously and politely. I was allowed to express my opinion on what happened to my gnashers.” (Feb 2021)
“ Very friendly welcome and staff were good with the children.” (Feb 2021)
“ Excellent quality of treatment, friendly staff and high standards of Covid-19 protection.” (Jan 2021)
“ Excellent dentist. I have always found them so helpful and would like to thank all the staff at Urchfont for their brilliant care, attention and consideration. The best dental care I have had.” (Jan 2021)
“ The professionalism and care is 1st Class” (Jan 2021)
“ Friendly, helpful and very meticulous about infection control during the Covid-19 pandemic. Good communication before during and after the appointment. Great to have my X-rays and proposed course of treatment options explained. Thank you.” (Dec 2020)
“ Excellent treatment as always, lovely helpful efficient staff, lovely practice. Highly recommend.” (Dec 2020)
“ Everything was done to protect the patients and the staff and the care given to me was the best I could have hoped. I was given choices over various options available and helped to come to the best conclusion.” (Nov 2020)
“ Very prudent and careful preparation thanks” (Oct 2020)
“ I felt very safe. Every precaution was taken and thought through for patients well being.” (Sep 2020)
We paused collecting feedback for a few months due to COVID-19
“ I have never felt so comfortable and well looked after at the dentist.” (Mar 2020)
“ Such a lovely practice. feel well looked after as a very nervous patient.” (Mar 2020)
“ wonderful with children. my daughter loves coming to the dentist” (Feb 2020)
“ Excellent practice, great service and everyone is very friendly” (Feb 2020)
“ Best practice in the universe!” (Jan 2020)
“ Always willing to help and explain all treatment in detail. Very friendly a sympathetic” (Jan 2020)
“ really puts me at ease when everything is explained so thoroughly- felt totally safe” (Jan 2020)
“ A very comfortable experience!” (Dec 2019)
“ Verity was excellent – especially as I’m a bit nervous when visiting the dentist. Thank you!” (Dec 2019)
“ … the people are really nice 😊. they are also kind and helpful – especially the receptionist and Gwynnifer.” (Oct 2019)
“ I really like the dentist! She is really nice.” (Oct 2019)
“ Always kind and helpful – very professional service.” (Sep 2019)
“ Everyone is lovely and friendly and honest 😊” (Sep 2019)
“ Very calm atmosphere and professional service” (Aug 2019)
“ you are all genuinely interested in your patient health and are always welcomed and put at ease” (Aug 2019)
“ Very patient and friendly staff. Very informative, exceptional dentist and most patient and caring hygienist I have met.” (Jul 2019)
“ I love this dentist, and I love its service. I love the smell in here!” (Jul 2019)
“ Best, most thorough, knowledgeable, excellent service. will definitely recommend.” (Jun 2019)
“ Very friendly as soon as you walk in, very relaxed environment which puts you at ease. professional, friendly team. ” (Jun 2019)
“ Really nice and super helpful. Thank you! 😊” (May 2019)
“ Lovely staff, kind, caring. Very professional and high standard of care. Full trust in their recommendations and advice. Thank you.” (May 2019)
“ Very friendly dentist and you feel relaxed in such a lovely building.” (Apr 2019)
“ Very friendly and caring service” (Apr 2019)
“ staff are always friendly and helpful. I always leave feeling assured and happy. I feel the care is to a very high standard here. Thank you.” (Mar 2019)
“ Very patient and informative staff. I have an absolute fear, but they have put me at some ease.” (Mar 2019)
“ Treatment well explained. future treatment well explained. equipment for personal hygiene well explained. costs explained” (Feb 2019)
“ Good, kind treatment for children. Good advice given on how to avoid tooth decay.” (Feb 2019)
“ Excellent care and attention- it is almost a pleasure to go to the dentist! the service is extremely friendly and professional” (Jan 2019)
“ Excellent dentist, fantastic with my daughter” (Jan 2019)
“ Always friendly and clear advice and service. I wouldn’t want to go anywhere else. Thank you!” (Dec 2018)
“ Brilliant! We are so lucky to have this practice in such a rural area. ” (Dec 2018)
“ I always recommend Urchfont to friends and family. Very helpful, friendly staff. Thank you.” (Nov 2018)
“ Kind and informative. Definitely tell they want the best for their patients.” (Nov 2018)
“ Friendly, professional, great explanations, very helpful.” (Oct 2018)
“ Best service ever. Great reception staff and nurse and dentist gentle.” (Oct 2018)
“ Friendly, pleasant staff. Always treated with care and kindness, and any treatment explained thoroughly.” (Sep 2018)
“ Very friendly and professional. Great with children my son loves coming to the dentist!” (Sep 2018)
“ Always treated really well. Lovely staff and I always come away understanding what I need to do and why.” (Aug 2018)
“ what lovely staff, endlessly knowledgeable but equally kind and patient” (Aug 2018)
“ The friendliest staff I have ever met” (Aug 2018)
“ Very good service, reassuring, very informative. Very pleased- thank you!” (July 2018)
“ Everyone is very kind and try to help you to have the best possible experience.” (July 2018)
“ I have never felt so at ease and looked after at a dentist before.” (June 2018)
“ everyone is so friendly, makes coming to the dentist a lovely experience” (June 2018)
“ Fantastic support (I’m a nervous patient!). Also very informative in every aspect of care received. Gwynnifer has made me feel at ease and comfortable at all times! Great to have found a ‘forever’ dentist. 🙂” (May 2018)
“ The dentists are extremely competent and very good at putting patients at ease. they explain everything they do and why they do it. Great!” (May 2018)
“ A job well done – thank you. You are all always professional. I look forward to my next visit. ” (Apr 2018)
“ Very friendly and professional reception. Welcoming and warm practice. Dental staff are great with children. ” (Apr 2018)
“ (hygienist) is excellent and makes you feel very relaxed. 10/10!” (Mar 2018)
“ (dentist) and (nurse) were extremely understanding of a nervous patient. Explained everything and we had a laugh too!” (Mar 2018)
“ Good feedback, good price and good for anxious patients.” (Feb 2018)
“ Told me exactly what was happening – very calming. Also very polite.” (Feb 2018)
“ Staff always very welcoming and friendly and you are always well looked after – thank you!” (Jan 2018)
“ Great practice! Very pleased it won an award!” (Jan 2018)
“ Explained what needed to be done, understanding of issues with my tooth. Created a plan and gave advice about what to do going forward. ” (Dec 2017)
“ Urchfont Dental Care is very welcoming and makes you feel at ease. My children are very happy to come and see the team. I would highly recommend.” (Dec 2017)
“ Staff are lovely, explain everything to you and are very reassuring.” (Nov 2017)
“ The whole team is caring, supportive and professional. My teeth are well cared for.” (Nov 2017)
“ Great dentist who gave me a lot of information in surgery as well as a clear, succinct summary on my treatment plan to take away with me.” (Oct 2017)
“ Always welcoming, very friendly, very good with children.” (Oct 2017)
“ I have always been extremely nervous of the dentist but after meeting Gwynnifer today I think that won’t be a problem. It’s taken over 40 years for me to be able to say that. She was so gentle and explained everything so well. Thank you!” (Sep 2017)
“ Great practice, staff and service. Always feel welcome and my teeth are well looked after!” (Sep 2017)
“ Thank you for making me feel at ease!” (Aug 2017)
“ I have always found the practice welcoming and the staff friendly and efficient.” (Aug 2017)
“ Excellent customer service. As a nervous patient I am made to feel at ease. Thank you 🙂” (July 2017)
“ Friendly staff, clean environment and reasonably priced, good quality treatment.” (July 2017)
“ Helpful and friendly staff. Great treatment. everything explained clearly.” (June 2017)
“ I received lots of advice and my appointment was very informative.” (June 2017)
“ Relaxed. Friendly. Treatment explained so I am put at ease.” (May 2017)
“ Very professional, punctual and understanding.” (May 2017)
“ Very friendly, clean and brilliant with kids. Lots of stuff to do whilst waiting.” (Apr 2017)
“ Hygienist is great! My gums are so much better since I’ve been seeing her.” (Apr 2017)
“ Great dentist. Very good with children.
All round great team.” (Mar 2017)
“ Very friendly and helpful – put me at ease.
Would definitely recommend.” (Mar 2017)
“ Very professional service from reception to the dental and hygienist team. Always take time to explain procedures and how to keep my teeth and gums healthy at home.” (Feb 2017)
“ Always courteous and friendly. Always well informed and all options/issues communicated well. Excellent help with emergencies.” (Feb 2017)
“ I would recommend this practice to anyone!” (Jan 2017)
“ I was very nervous but the hygienist was lovely!” (Jan 2017)
“ Very informative, friendly and easy to trust as they give you confidence. They know exactly what they are doing.” (Dec 2016)
“ Everyone is always helpful, friendly and polite. Treatment is explained clearly and questions are encouraged – very reassuring approach. Also feel that I am getting ‘value for money’.” (Dec 2016)
“ All staff are lovely and very helpful! Treatments are to very high standards and the maximum effort level is put into every patient. No improvements necessary!” (Nov 2016)
“ I have received excellent care and efficient, professional treatment. I have complete confidence to recommend your service.” (Nov 2016)
“ Lovely care. very friendly and helpful. Fantastic with children, wouldn’t go anywhere else.” (Oct 2016)
“ Very professional, friendly and particularly patient and understanding towards nervous patients.” (Sep 2016)
“ The place is very clean and modern and the people who work there are lovely and welcoming. I also feel I get the best advice on how to best look after my teeth.” (Aug 2016)
“ The dental service has been extremely friendly, always ensuring I am aware of what they are doing, and making me confident they are knowledgeable on the topic, and know exactly what they are doing/talking about.” (Jul 2016)
“ first time here, very impressed. professional environment, friendly staff and welcoming. dental staff were great with the kids.” (Feb 2016)
“ Lovely new extension. It’s like a 5 star hotel” (Feb 2016)
